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Quickly find answers to frequently asked questions about Tumble products, shipping & returns, care instructions, and more.

Tumble| Washable & Spillproof Rugs| FAQs

You can return or exchange for any reason within 30 days and Tumble will cover all costs to return your rugs! There are absolutely no hidden fees!

In order to be eligible for a return/exchange, the item must be in new and sellable condition. All returned items must have no visible damage, stains, or pet hair.

Swatches are final sale and not eligible for return.

To initiate a return/exchange, please visit our Returns / Exchange Center.

Upon completing the form, we'll email you a prepaid FedEx return label.

Free 30 Day Returns & Exchanges

What is the status of my order?

Select "No, I need more help." 
You can also submit a request on our Contact Us page or email us at hello@tumbleliving.com.

How do I change my order?

If you need help picking a design, we're here for you!

After filling out our quick Ask a Designer questionnaire, we'll pair you with a top designer who will help you select the perfect rug. And don't worry, this service is 100% complimentary!

In addition, on mobile phones you can click the "View it in your room" button underneath the product photos to see what each rug looks like inside your room!

I highly encourage you to give both of these options a try 😊

Free Design Consultations

Items that are "In Stock" will ship from our California warehouse within 2-3 business days. Once shipped, delivery within the contiguous US could take 3-7 days.
Check the product page (above the ADD TO CART button) for the estimated shipping window.

How quick is your shipping?

Use our handy size guide: https://www.tumbleliving.com/pages/size-guide. If you still have questions, please continue on to chat with one of our customer service reps!

Get more information

Tumble Products

Shipping & Returns

Care & Washability

Assembly

Warranty Policy