Need help? Contact Team Tumble by clicking the button above or sending an email at hello@tumbleliving.com

Tumble

Quickly find answers to frequently asked questions about Tumble products, shipping & returns, care instructions, and more.

Tumble | Washable & Spillproof Rugs | FAQs

You can return or exchange for any reason within 30 days and Tumble will cover all costs to return your rugs! There are absolutely no hidden fees!In order to be eligible for a return/exchange, the item must be in new and sellable condition. All retur

<div data-block="true" data-editor="cem0c" data-offset-key="59m8i-0-0" id="isPasted"><div data-offset-key="59m8i-0-0"><span data-offset-key="59m8i-0-0"><span data-text="true">You can return or exchange for any reason within 30 days and Tumble will cover all costs to return your rugs! There are absolutely no hidden fees!</span></span></div></div><div data-block="true" data-editor="cem0c" data-offset-key="f1bhe-0-0"><div data-offset-key="f1bhe-0-0"><span data-offset-key="f1bhe-0-0"><br data-text="true"></span></div></div><div data-block="true" data-editor="cem0c" data-offset-key="1lcbd-0-0"><div data-offset-key="1lcbd-0-0"><span data-offset-key="1lcbd-0-0"><span data-text="true">In order to be eligible for a return/exchange, the item must be in new and sellable condition. All returned items must have no visible damage, stains, or pet hair.</span></span></div></div><div data-block="true" data-editor="cem0c" data-offset-key="4kph9-0-0"><div data-offset-key="4kph9-0-0"><span data-offset-key="4kph9-0-0"><br data-text="true"></span></div></div><div data-block="true" data-editor="cem0c" data-offset-key="d3p4-0-0"><div data-offset-key="d3p4-0-0"><span data-offset-key="d3p4-0-0"><span data-text="true">Free Shipping and Free Returns applies to all Rug orders within the Contiguous US (excludes Hawaii, Alaska, and U.S. Territories). Rug Swatches do not qualify for free returns.</span></span></div></div><div data-block="true" data-editor="cem0c" data-offset-key="1tg9u-0-0"><div data-offset-key="1tg9u-0-0"><span data-offset-key="1tg9u-0-0"><br data-text="true"></span></div></div><div data-block="true" data-editor="cem0c" data-offset-key="fe16-0-0"><div data-offset-key="fe16-0-0"><span data-offset-key="fe16-0-0"><span data-text="true">To initiate a return/exchange, please visit our&#xA0;</span></span><a href="https://www.tumbleliving.com/apps/aftership-returns-center" rel="noopener noreferrer" style=" text-decoration: none !important;" target="_blank"><span data-offset-key="fe16-1-0"><span data-text="true">Returns / Exchange Center</span></span></a><span data-offset-key="fe16-2-0"><span data-text="true">.</span></span></div></div><div data-block="true" data-editor="cem0c" data-offset-key="2fa3s-0-0"><div data-offset-key="2fa3s-0-0"><span data-offset-key="2fa3s-0-0"><br data-text="true"></span></div></div><div data-block="true" data-editor="cem0c" data-offset-key="90ned-0-0"><div data-offset-key="90ned-0-0"><span data-offset-key="90ned-0-0"><span data-text="true">When filling out the form, you can indicate whether you would like to initiate a return or an exchange. Upon completing the form, we will email you a prepaid FedEx label to print out and attach to your box to return your items. Alternatively, you can scan the QR code in the email at the drop-off location instead of printing the label.</span></span></div></div>

Free 30 Day Returns & Exchanges

<p><a href="https://www.tumbleliving.com/pages/tracking" id="isPasted" rel="noopener noreferrer" style=" text-decoration: none !important;" target="_blank"><span data-offset-key="dto4t-0-0"><span data-text="true">Track your order here</span></span></a> </p>

What is the status of my order?

To change your order, start a chat with Customer Service by selecting "No, I need more help." You can also submit a request on our Contact Us page or email us at hello@tumbleliving.com.

<div data-block="true" data-editor="dnb71" data-offset-key="cm6b8-0-0" id="isPasted"><div data-offset-key="cm6b8-0-0"><span data-offset-key="cm6b8-0-0"><span data-text="true">To change your order, start a chat with Customer Service by selecting &quot;No, I need more help.&quot;&#xA0;</span></span></div></div><div data-block="true" data-editor="dnb71" data-offset-key="e0nr9-0-0"><div data-offset-key="e0nr9-0-0"><span data-offset-key="e0nr9-0-0"><span data-text="true">You can also submit a request on our&#xA0;</span></span><a href="https://www.tumbleliving.com/pages/contact-us" rel="noopener noreferrer" style=" text-decoration: none !important;" target="_blank"><span data-offset-key="e0nr9-1-0"><span data-text="true">Contact Us</span></span></a><span data-offset-key="e0nr9-2-0"><span data-text="true">&#xA0;page or email us at&#xA0;</span></span><a href="mailto:hello@tumbleliving.com" rel="noopener noreferrer" style=" text-decoration: none !important;" target="_blank"><span data-offset-key="e0nr9-3-0"><span data-text="true">hello@tumbleliving.com</span></span></a><span data-offset-key="e0nr9-4-0"><span data-text="true">.</span></span></div></div>

How do I change my order?

If you need help picking a design, we're here for you!After filling out our quick Ask a Designer questionnaire, we'll pair you with a top designer who will help you select the perfect rug. And don't worry, this service is 100% complimentary!In additi

<div data-block="true" data-editor="20oqk" data-offset-key="f3gt4-0-0" id="isPasted"><div data-offset-key="f3gt4-0-0"><span data-offset-key="f3gt4-0-0"><span data-text="true">If you need help picking a design, we&apos;re here for you!</span></span></div></div><div data-block="true" data-editor="20oqk" data-offset-key="as8ov-0-0"><div data-offset-key="as8ov-0-0"><span data-offset-key="as8ov-0-0"><br data-text="true"></span></div></div><div data-block="true" data-editor="20oqk" data-offset-key="lfqm-0-0"><div data-offset-key="lfqm-0-0"><span data-offset-key="lfqm-0-0"><span data-text="true">After filling out our quick&#xA0;</span></span><a href="https://form.typeform.com/to/nNQvxTwP?typeform-medium=embed-snippet&amp;_kx=LFRyUmEvb-aDIbfM3vzjDGXXIx-kDj_xDoJ0qZBer0O2RByJbtz3JN8j4Qz5rqUs.Yz6npf" rel="noopener noreferrer" style=" text-decoration: none !important;" target="_blank"><span data-offset-key="lfqm-1-0" style=" text-decoration: underline;"><span data-text="true">Ask a Designer</span></span></a><span data-offset-key="lfqm-2-0"><span data-text="true">&#xA0;questionnaire, we&apos;ll pair you with a top designer who will help you select the perfect rug. And don&apos;t worry, this service is 100% complimentary!</span></span></div></div><div data-block="true" data-editor="20oqk" data-offset-key="9l23i-0-0"><div data-offset-key="9l23i-0-0"><span data-offset-key="9l23i-0-0"><br data-text="true"></span></div></div><div data-block="true" data-editor="20oqk" data-offset-key="3lpnj-0-0"><div data-offset-key="3lpnj-0-0"><span data-offset-key="3lpnj-0-0"><span data-text="true">In addition, on mobile phones you can click the &quot;View it in your room&quot; button underneath the product photos to see what each rug looks like inside your room!</span></span></div></div><div data-block="true" data-editor="20oqk" data-offset-key="7l27t-0-0"><div data-offset-key="7l27t-0-0"><span data-offset-key="7l27t-0-0"><br data-text="true"></span></div></div><div data-block="true" data-editor="20oqk" data-offset-key="4igpg-0-0"><div data-offset-key="4igpg-0-0"><span data-offset-key="4igpg-0-0"><span data-text="true">I highly encourage you to give both of these options a try &#x1F60A;</span></span></div></div>

Get more information

Categories

Tumble Products

Shipping & Returns

Care & Washability

Assembly

Warranty & Terms of Service

Articles

Free 30 Day Returns & Exchanges

What is the status of my order?

How do I change my order?

Free Design Consultations