Does Tumble offer Exchanges?Updated 2 months ago
Yes, Tumble offers exchanges within 30 days of delivery at no extra cost to customers within the Contiguous US! To initiate an exchange, please visit our Returns & Exchange Center and make sure to have your Order Number and Email address ready. Upon completing the form, we will email you a prepaid FedEx label to print out and attach to your box to return your items. Alternatively, you can scan the QR code in the email at the drop-off location instead of printing the label. Once we've processed your exchange, we will send your new rug, free of charge.
In order to be eligible for an exchange, the item must be in new and sellable condition. All returned items must have no visible damage, stains, or pet hair. You may only exchange once. We do not accept an exchange of an exchange. We do not accept an exchange for a rug swatch. If you are unsure if your item qualifies for an exchange, please contact our customer service team at [email protected] and they would be happy to assist you.