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Tumble

To file a claim on hiclyde.com, you have two options:By logging in to your account at HiClyde.com and selecting the corresponding productAs a guest using the contract ID found on your Clyde welcome emailNote: Clyde is a third-party service and Tumble does not handle any product claims. All claims must be directed towards Clyde directly via their website - HiClyde.com.

To file a claim on hiclyde.com, you have two options:
By logging in to your account at HiClyde.com and selecting the corresponding product
As a guest using the contract ID found on your Clyde welcome email
Note: Clyde is a third-party service and Tum

How can I file a claim with Clyde?

Warranty & Clyde Protection

Does the rug come with a rug pad?

Can a Tumble Rug be used without a Rug Pad?

Can a Tumble Rug be used with a different Rug pad?

Can I buy the Rug without the Rug Pad?

What makes a Tumble rug spillproof? Is it safe?

Are Tumble Rugs Non-Toxic?

Because Tumble is completely spillproof, does it still feel and look like a normal rug?

What is the rug made of?

What is the rug pad made of?

How thick is the rug pad?

Will the rug and pad fit underneath my doorway?

Why is my Rug Pad smaller than the Rug Cover?

Why are Tumble rugs so good for pet owners?

How will Tumble rugs hold up to cat's claws?

Will the Rug Pad damage or discolor my floor?

Can a Tumble be used on a carpet?

Can a Tumble Rug be used underneath a rolling chair?

Can a Tumble be used on the stairs?

Why is my rug's color different?

The colors on some rugs vary slightly across images on the website. How do I know which colors are correct?

Tumble Products

What is your return policy?

Are there restocking fees for returning items?

How do I initiate a return?

Does Tumble offer Exchanges?

Where do you ship to?

Is shipping free on all orders?

Which carrier is used for shipping?

How do I change my shipping address?

Why do you fold the rugs before shipping? Doesn't that damage the rug?

Shipping & Returns

Do All Rug Sizes Fit into a Washing Machine?

How do I wash my Tumble Rug?

What washer and dryer settings should I use for my Tumble rug?

How do I dry my Tumble Rug?

If I decide to air dry, how long does it take?

What detergents should I use to wash my Tumble Rug?

Can I use bleach or fabric softener when washing my Tumble Rug?

How many washes should the rug last?

Does the spillproof effect fade over time?

Can I use Tumble with Autonomous Robot Vacuums?

Can I vacuum my Tumble?

Care & Washability

How do I assemble my Tumble Rug and Rug Pad?

How does the Tumble rug stay in place relative to the rug pad?

Why does the rug have pockets on the corners?

Assembly

Does Tumble offer a warranty on its products?

What’s included in the Clyde Protection Plan?

What is not included in the Clyde Protection Plan?

How do I view the detailed terms and conditions of the Clyde Protection Plan before I buy it?

How can I file a claim with Clyde?Updated 10 months ago