Warranty & Clyde Protection

14 articles

Find answers about Tumble's limited warranty and Clyde Protection Plans

Articles

Does Tumble offer a warranty on its products?

Yes! All Tumble rugs and rug pads are covered by a 90-day limited warranty.

What’s included in the Clyde Protection Plan?

Accidental stains as a result of normal spills from food and beverage and human or pet biological stains (except perspiration and hair and body oils) and ball point pen ink.

What is not included in the Clyde Protection Plan?

Damage from third-party assembly or third-party maintenance of your product. Loss or theft

How do I view the detailed terms and conditions of the Clyde Protection Plan before I buy it?

You can view the detailed terms and conditions here: terms and conditions.

When does the Clyde Protection Plan begin and end?

Clyde’s Protection Plan begins after Tumble’s limited warranty ends. Tumble’s 90-day limited warranty begins when your product is delivered and expires 90 days later. The Clyde Protection Plan begins upon expiration of Tumble’s 90-day limited warrant

Do I qualify for Clyde Protection Plan options?

The Clyde Protection Plan is available to you if all of the following are true: You are a customer in the United States of America (excluding territories) You purchased your product directly from our website - www.tumbleliving.com

When am I ineligible to purchase a Clyde Protection Plan?

Customers cannot purchase a Protection Plan after any damage occurs or if the specific product they are purchasing is not eligible for a protection plan

How do I purchase a Clyde Protection Plan?

There are three ways to add a Clyde Protection Plan to your product: From our website – You can choose the Clyde Protection Plan (1, 2, or 3 years) option at checkout when purchasing your product Directly from Clyde’s customer portal, HiClyde.com – I

How can I file a claim with Clyde?

To file a claim on hiclyde.com, you have two options: By logging in to your account at HiClyde.com and selecting the corresponding product As a guest using the contract ID found on your Clyde welcome email Note: Clyde is a third-party service and Tum

Can I file multiple claims with Clyde?

Yes, you can file multiple claims using your Clyde Protection Plan during the course of the contract’s term. You are covered for multiple repairs up to the value of the original product purchase price. If your claim is approved for a full reimburseme

Is there a deductible?

There are no deductibles when filing a claim.

Is the Clyde Protection Plan transferable?

Yes, this Clyde Protection Plan may be transferred to any person in the United States. To initiate the transfer of a Clyde Protection Plan, contact Clyde at [email protected]

Does the Clyde Protection Plan provide coverage for theft or loss?

No, this Clyde Protection Plan does not cover for loss or theft.

Can the Clyde Protection Plan be canceled?

Yes, plans may be canceled via contacting [email protected] See terms and conditions for details.