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Shipping & Returns

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Find answers about Tumble's Shipping & Return policies.

Articles

What is your return policy?

You can return for any reason within 30 days and Tumble will cover shipping costs on all returns. To receive a refund, the item must be in new and sellable condition. All returned items must have no visible damage, stains, or pet hair. Please contact

Are there restocking fees for returning items?

There are absolutely no restocking fees. We cover 100% of the costs to return your Rug and Rug Pad for customers within the Contiguous US.

How do I initiate a return?

To initiate a return, please visit our Returns Center and make sure to have your Order Number and Email address ready. Upon completing the form, you will be able to print a prepaid Fedex return label.

Does Tumble offer Exchanges?

Yes, Tumble offers exchanges within 30 days of delivery at no extra cost! To initiate an exchange, please visit our Returns/Exchange Center and make sure to have your Order Number and Email address ready. Upon completing the exchange form, you will

Where do you ship to?

We are currently shipping within the United States.

Is shipping free on all orders?

We offer free shipping on all orders within the Continental US. For Alaska, Hawaii, & International: Shipping costs to Alaska and Hawaii will vary depending on the size and weight of your order. The best way to determine this is to add the items to

Which carrier is used for shipping?

We use Fedex for all of our shipments.

How do I change my shipping address?

If your order has not been shipped, please email us at [email protected] with your order number and the updated shipping address.

Why do you fold the rugs before shipping? Doesn't that damage the rug?

We fold our rugs to minimize the transportation cost from our facility to your home. Rolled rugs are bulkier, more difficult to handle, and more expensive to ship. Shipping in a box not only saves you money but it offers the best customer experience: